Welcome to the website operated by Aqua Line Trade Ltd.!
These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of Aqua Line Trade Ltd. (hereinafter: Service Provider) and the Customer (hereinafter: Customer) using the electronic commercial services provided by the Service Provider through the website www.aqualinetrade.hu. (The Service Provider and the Customer hereinafter jointly: Parties). The GTC apply to all legal transactions and services carried out through the website www.aqualinetrade.hu, regardless of whether the fulfilment is performed from Hungary or abroad, by the Service Provider or its contributor.
The handling of the Customer’s personal data is governed by the Privacy and Data Management Policy, which is available directly from the main page or via the following link: [Privacy and Data Management Policy].
Technical information necessary for the use of the Website that is not included in these GTC is provided on the Website’s interface.
Some of the images displayed next to the products on the Website serve as illustrations; the actual appearance of the products may differ in some cases, and the Service Provider does not assume liability for any discrepancies.
The displayed products can be purchased or ordered online with home delivery or offline in the Service Provider’s retail stores.
Please use our services only if you agree with all the points of these GTC and consider them binding.
Service Provider’s details:
• Name: Aqua Line Trade Ltd.
• Registered office and mailing address:
4100 Berettyóújfalu, Dózsa György u. 90.
• Tax number:
13714844-2-09
• Company registration number:
Cg. 09-09-012508
• Statistical number:
13714844 – 4649 – 113 – 09
• Electronic contact:
aqualinetrade.kft@gmail.com
• Telephone number:
+36 20/436-93-36
• Contact person’s telephone number:
+36 20/436-93-36
• Telephone customer service hours:
Monday – Friday 9:00 – 15:00
• Website:
www.aqualinetrade.hu
• Hosting provider details:
Aqua Line Trade Ltd.
4100 Berettyóújfalu, Dózsa György u. 90.
aqualinetrade.kft@gmail.com
1. General Information and the Conclusion of the Contract Between the Parties
1.1. The scope of these General Terms and Conditions (hereinafter: GTC) covers all electronic commercial services provided within the territory of Hungary through the online store located on the website www.aqualinetrade.hu (hereinafter: Website, Online Store). Furthermore, the scope of these GTC covers all commercial transactions conducted within the territory of Hungary between the Parties defined in this contract. Purchases made in the Aqua Line Trade Online Store are regulated by Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society ("Elkertv.").
1.2. Purchases in the Online Store can be made by placing an order electronically in accordance with the procedures set out in these GTC. A significant part of the content of the Online Store is available to all Customers; however, the condition for purchasing is a valid registration (and subsequent login), which is available to anyone in accordance with the provisions set forth in the GTC.
1.3. The contract concluded between the parties upon the purchase of goods, written in Hungarian, does not qualify as a written contract. The Service Provider does not file it, and it cannot be accessed or viewed afterwards.
1.4. After approving and submitting the order, the order cannot be electronically deleted or withdrawn. The Customer may withdraw the order within 24 hours from the confirmation of the order via the electronic mailing address or phone number provided in Section 1.7 of these GTC.
1.5. The language of the contract is Hungarian.
1.6. The Service Provider does not submit itself to the provisions of any code of conduct.
1.7. Customer Service:
Aqua Line Trade Ltd.
Customer Service Office Address: 4100 Berettyóújfalu, Dózsa György u. 90.
The Customer may contact customer service exclusively by email or phone; in-person customer service is not available at the customer service address.
Phone support is available:
Monday – Friday, between 9:00 – 15:00, during the valid opening hours.
Electronic contact:
aqualinetrade.kft@gmail.com
Phone number:
+36 20/436-93-36
Contact person’s phone number:
+36 20/436-93-36
Website:
www.aqualinetrade.hu
2. Registration
2.1. Registration can be initiated by filling out the form found under the Registration menu item on the Homepage, where the following data must be provided to the Service Provider:
Personal data:
Name
Phone number
Email address
Password
Default shipping information: (optional)
Postal code
Default shipping information:
City
Address
Shipping method
Payment method
Default billing information:
Billing name
City
Address
The Service Provider informs the Customer via email about the successful registration.
By registering on the Website, the Customer declares that they have read and accept these GTC and the Privacy Policy published on the Website, and consent to the data processing described therein.
2.2. The Service Provider bears no responsibility for any delivery delays or other errors or problems arising from incorrect and/or inaccurate data provided by the Customer.
2.3. The Service Provider bears no responsibility if the Customer forgets their password or if it becomes accessible to unauthorized persons due to reasons not attributable to the Service Provider. The Customer is solely responsible for keeping their login details (especially the password) confidential. The Customer is obliged to change their password immediately if they become aware that an unauthorized third party may have gained access to it. If it is suspected that the password is being misused in any way, the Customer must notify the Service Provider without delay.
2.4. The Service Provider treats each registration as an individual person. The Customer undertakes to update their personal data as necessary to ensure they are current, complete, and accurate. After logging in, the Customer can modify previously provided data by clicking on the Settings link, which may also affect data connected to active orders. The Service Provider bears no responsibility for any damage or errors resulting from the Customer modifying their registered data.
2.5. The Customer may delete their registration at any time either by clicking the "Delete my registration" button found in the Settings menu, or by sending an email to customer service at aqualinetrade.kft@gmail.com. After receiving the request, the Service Provider must delete the registration without delay. After deletion, the Customer’s user data will be immediately removed from the system; however, this does not affect the retention of data and documents associated with already submitted orders and does not result in their deletion. Once removed, the data cannot be restored.
3. Ordering
3.1. The essential properties and characteristics of the goods intended for purchase, as well as instructions for their use, can be found on the specific product information page. The detailed and actual characteristics of the goods are also included in the user manual provided with the product. For products where required by law, we supply the appropriate user manual. If you do not receive the mandatory user manual with the product, please notify our customer service immediately — before using the product — and we will provide a replacement.
If you require more information regarding the quality, basic characteristics, use, or usability of any product on the Website than what is provided, or if you have questions about the product, please contact our customer service. Their contact information can be found in Section 1.7.
The Service Provider is considered to have performed according to contract if the product has more favorable or advantageous properties than those stated on the Website or in the user manual.
3.2.
The amount displayed next to the selected product is the purchase price, which includes value-added tax, but does not include any delivery, assembly, or installation costs.
3.3.
The Service Provider reserves the right to change the prices of products available for order on the Website. Any price modification takes effect upon being displayed on the Website. Price changes do not negatively affect the purchase price of products already ordered.
3.4.
If, despite all due care on the part of the Service Provider, an obviously incorrect price is displayed on the Website, the Service Provider is not obliged to deliver the product at the incorrect price but may offer delivery at the correct price, in which case the Customer may withdraw from the purchase.
An obviously incorrect price includes, for example, a price of "0" HUF or "1" HUF, or a discounted price incorrectly indicated (e.g., an item costing 1000 HUF offered for 100 HUF under a 20% discount label).
3.5.
The Service Provider accepts orders through the Website only from registered Customers and only if all required fields are completed in full. (If the Customer completes any field incorrectly or incompletely, an error message will be displayed.)
The Service Provider bears no responsibility for delays, errors, or problems in delivery resulting from incorrect and/or inaccurate order data provided by the Customer.
Orders can be placed after logging in following registration and using the Shopping Cart. The Customer may place the selected product into the Cart by clicking the “Add to Cart” button on the product’s detailed information page after choosing the variant and quantity.
By clicking the cart icon on the right side of the Website, the Customer may view, modify, or delete the contents of their Cart.
After clicking “Order,” the Customer finalizes the Cart contents. On the next page, the Customer may check the order details, modify billing and shipping information, choose the payment and delivery method, and add a note to the order before submitting it.
By clicking the “Back” link from the summary page, the Customer can modify the data again as needed, or by clicking “Continue Shopping,” can modify the Cart content and add additional products.
The order is placed — and the Customer’s offer is sent to the Service Provider — by clicking the “Order” button on the summary page, which creates a payment obligation for the Customer.
3.6.
The prices displayed on the Website include VAT and all other public charges (gross price). The prices displayed do not include delivery costs. No separate packaging fee is charged.
Prices are shown in Hungarian Forints (HUF).
4. Correction of Data Entry Errors
4.1.
The Customer may correct data entry errors at any stage of the ordering process and before submitting the order to the Service Provider. Corrections can be made either in the Customer’s account (modifying buyer information) or on the order interface (e.g., deleting a product from the cart by clicking the “x” icon).
Data entry errors include, for example: entering an incorrect quantity, adding the wrong product to the cart, deleting an item, or typing errors in order information (e.g., incorrect shipping address).
5. Binding Offer, Confirmation
5.1.
The Service Provider confirms the receipt of the Customer’s order (offer) without delay, via an automatic confirmation email, within no later than 24 hours.
This confirmation email includes the data provided by the Customer during registration or purchase (billing and shipping details), the order ID, the order date, and the list, quantities, and prices of the ordered items. The confirmation email includes the cost and the total amount payable. This confirmation email solely informs the Customer that their order has been received by the Service Provider.
Order processing takes place on working days between 9:00 a.m. and 3:00 p.m. Orders may also be submitted outside this period; in such cases, the Customer’s order will be processed on the next working day.
5.2. The contract shall only be considered concluded when the Service Provider declares acceptance of the order, which it confirms by sending a separate email. The confirmation includes the details of the order: order ID, order date, a list of items belonging to the ordered product, their quantity, the product price, shipping cost, and the total amount payable. The Service Provider reserves the right to refuse the order, in whole or in part, if the product has run out of stock, is incomplete, or cannot be reordered. Partial fulfillment may only take place following consultation with the Customer. In such cases, if the product price has already been paid in advance, the amount will be refunded to the sender.
Order confirmation takes place within 24 hours from the receipt of the order. In the case of public holidays or multi-day holidays, confirmation is sent on the next working day following the holiday.
5.3. If the Customer does not respond to this confirmation within 24 hours, the Service Provider shall consider the order final according to the contents of the confirmation.
5.4. With the confirmation of the order, a contract is established between the Service Provider and the Customer for the sale of commercially available goods corresponding to the content of the confirmed order and this General Terms and Conditions (GTC). For the purposes of this GTC—unless stated otherwise—the term “contract” refers to this legal transaction.
5.5. The Customer is released from the binding nature of the offer if they do not receive the confirmation email from the Service Provider regarding their submitted order without delay, but no later than within 24 hours.
5.6. If the Customer has already submitted the order to the Service Provider and notices an error in the data contained in the confirmation email, they must notify the Service Provider within 1 day, or they may indicate the error when the Service Provider contacts them by phone, in order to avoid unintentional fulfillment of incorrect orders.
5.7. The order constitutes a contract concluded electronically, to which the provisions of Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services apply. The contract is also governed by Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, and it observes the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
6. Payment and Shipping Terms
6.1. Payment Methods
The Service Provider offers the following payment methods to the Customer:
• Cash payment upon in-store pickup:
If the Customer chooses payment upon pickup, they shall pay the purchase price of the product in cash at the Service Provider’s premises to the Service Provider or its representative. Cash payments can only be made in Hungarian Forint (HUF). The Customer is entitled to receive the product only after payment.
• Cash on delivery (COD):
If the product ordered via the Website is delivered by courier service, the Customer may pay the total amount of the order in cash to the courier.
6.2. Invoice
Upon or before receiving the product (in any store, or from the courier during delivery, etc.), the Service Provider issues a paper-based invoice to the Customer as proof of purchase.
Customers who choose personal pickup during the online ordering process will receive a printed invoice from the salesperson at the selected store.
6.3. Delivery
6.3.1. Orders placed on the Website are delivered by courier service to the address provided by the Customer during the online order process. Deliveries are made Monday to Friday between 08:00 and 17:00. If the Customer is not present at the specified address during this period, it is recommended to provide a delivery address where the Customer can reliably receive the ordered product during the delivery timeframe.
6.3.2. If the Customer is not present at the delivery address provided during the order at the time specified by the Service Provider, and the delivery fails, the courier will leave a notification at the address. Using the number on the notification, the Customer may arrange a new delivery address and time with the courier. The courier service will make one additional attempt to deliver the ordered product(s). The delivery fee includes the second delivery attempt.
The courier service will attempt delivery a total of two times, according to the online or telephone arrangement. If the second delivery attempt fails due to a reason attributable to the Customer, the package will be returned to the Service Provider. The Service Provider will only attempt a new delivery (third attempt) once the Customer has paid the order amount and the additional delivery cost via bank transfer, and the amount has been credited to the Service Provider’s account.
6.3.3. Upon receiving the package, please verify in front of the courier that the packaging is undamaged. If the packaging is visibly damaged upon receipt, and the damage occurred prior to receiving the goods, you are not obliged to accept the product; the Service Provider will take it back free of charge.
After receiving the package, please immediately verify the following:
• The product included is the one you ordered, and the delivered product(s) match the order in quantity and visible quality.
• The package includes the invoice and the warranty card.
• The total amount on the invoice matches the amount stated in the confirmation.
• If you notice any issues, notify Aqua Line Trade Kft.’s customer service without delay.
6.3.4. Only place an order for the desired products if you are able to pay the amount to the courier upon delivery.
6.4. If the product page does not allow the item to be added to the cart, this means that the Service Provider’s partner does not undertake its delivery, or delivery cannot be arranged due to the impossibility of preserving the product’s condition, or the product is only available for in-store purchase. In this case, the Customer cannot place an order for such products. Non-deliverable products may be purchased at the nearest Aqua Line Trade Kft. store.
6.5. Services ordered through the Website will be provided by the Service Provider at the location specified in the order confirmation email sent to the Customer.
6.6. Shipping Costs
6.6.1. The delivery fee does not include carrying the goods upstairs.
6.6.2. Shipping costs form part of this GTC: download.
6.6.3. If multiple orders are received from the same Customer on the same day, they will be considered separately with regard to the home delivery fee. If the Customer notifies the Service Provider when placing the second order, and this is possible based on the Carrier’s feedback, the Service Provider may combine the orders; however, parcels that have already been dispatched cannot be merged afterwards. The Service Provider reserves the right to change the delivery fee, which becomes effective simultaneously with its publication on the Website. The modification does not affect the purchase price of products already ordered.
6.7. Delivery Deadline
6.7.1. The courier service generally delivers the parcels 1–2 working days after they have been handed over. The Service Provider is not able to offer delivery at a specific time.
6.7.2. The delivery time for orders is generally 2–5 working days. If the product is sourced from abroad, the delivery time may be 3–4 weeks. The delivery deadlines are for information purposes only; the actual delivery time is always stated in the order confirmation.
6.8. Personal Pickup
The Customer may collect the ordered products in person—based on prior notice—at the Service Provider’s premises:
4100 Berettyóújfalu, Dózsa György u. 90.
Opening hours: Working days 9:00–15:00
7. Right of Withdrawal
The provisions of this section apply exclusively to natural persons acting outside their profession, occupation, or business activity, who purchase, order, receive, use goods, or are the recipients of commercial communication or offers related to the goods (hereinafter: “Consumer”).
In the case of a contract for the sale of goods, the Consumer is entitled to withdraw from the contract without giving any reason within fourteen (14) days from:
a) the day on which the Consumer or a third party other than the carrier designated by the Consumer receives the product;
b) in the case of multiple products supplied, the day on which the last product is received;
c) in the case of a product consisting of multiple items or parts, the day on which the last item or part is received;
d) in the case of a product to be delivered regularly over a defined period, the day on which the first product is received.
The Consumer is also entitled to exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the goods.
If Aqua Line Trade Kft. has not fulfilled its information obligation regarding the right of withdrawal, the withdrawal period is extended by twelve months. If Aqua Line Trade Kft. provides the required information to the Consumer within twelve months after the expiry of the original 14-day period, the withdrawal period expires on the fourteenth day following the provision of this information. Sending the withdrawal notice or returning the commercial product within the deadline is sufficient to meet the withdrawal period.
Cases Where the Consumer Is Not Entitled to Withdraw
• In the case of the sale of sealed audio or video recordings or sealed computer software, if the Consumer has opened the packaging after delivery.
• in the case of a non-prefabricated product that has been manufactured based on the consumer’s instructions or at their express request, or in the case of a product that has been clearly customized for the consumer;
• in the case of a sealed product which, for health protection or hygiene reasons, cannot be returned after being opened following delivery.
7.1. Procedure for Exercising the Right of Withdrawal
7.1.1.
If the Consumer wishes to exercise their right of withdrawal, they must send a clear written statement of their intention to withdraw (for example by post, telefax, or electronic mail) to the Service Provider using the contact details indicated at the beginning of these GTCs, without providing any reason for doing so. Alternatively—if the goods were received before the withdrawal period expires—the Consumer may return the goods. For this purpose, the Consumer may also use the withdrawal declaration sample attached to the order confirmation email or available at the following link: [withdrawal/termination declaration sample].
The Consumer exercises their right of withdrawal in a timely manner if they send their withdrawal statement to the Service Provider before the deadline expires.
7.1.2.
The Consumer is responsible for proving that they exercised their right of withdrawal in accordance with the provisions set out in section 7.
7.1.3.
The Service Provider shall confirm receipt of the Consumer’s withdrawal statement by email without delay.
7.1.4.
In the case of a written withdrawal, it shall be deemed to have been submitted within the deadline if the Consumer sends their declaration to the Service Provider within 14 calendar days (even on the 14th day). For notifications sent by post, the date of posting shall be considered; for notifications sent by email or fax, the time of sending shall be taken into account when calculating the deadline. The Consumer is advised to send their letter as a registered mail item to ensure that the posting date can be verified.
7.1.5.
In the event of withdrawal, the Consumer is required to return the ordered product without undue delay to the address:
Aqua Line Trade Kft., 4100 Berettyóújfalu, Dózsa György u. 90.,
or, in the case of personal pickup, to the Service Provider’s premises indicated in section 6.8—no later than 14 days after notifying the Service Provider of the withdrawal.
If returning via courier, the product must be sent to the same address.
7.1.7.
The deadline is considered met if the Consumer sends or hands over the product to the courier, or returns it in person to the Service Provider’s premises chosen for pickup, before the 14-day deadline expires.
7.1.8.
The Consumer bears the cost of returning the product to the Service Provider's address, unless the Service Provider has agreed to bear these costs. The Service Provider cannot accept parcels returned by cash-on-delivery. Apart from the return shipping cost, the Consumer shall not bear any other costs associated with the withdrawal.
7.1.9.
If the Consumer withdraws from the contract, the Service Provider shall reimburse all payments received from the Consumer—including the cost of delivery (shipping fees paid)—without undue delay and no later than 14 days after receiving the Consumer’s withdrawal statement.
This does not include additional costs incurred if the Consumer chose a delivery method other than the least expensive standard delivery option offered by the Service Provider.
The Service Provider may withhold reimbursement until it has received the returned product or until the Consumer has provided verifiable proof that the product has been returned—whichever occurs earlier.
Unless the Consumer expressly agrees otherwise, the Service Provider shall use the same payment method for the refund as was used for the original transaction.
consents expressly to the use of this method; the Consumer shall not bear any additional costs resulting from the application of this refund method.
7.1.10.
The Consumer shall only be held liable for any diminished value of the product resulting from use beyond what is necessary to determine the nature, characteristics, and functioning of the product.
7.1.11.
In the case of a contract for the provision of services, the Consumer shall be obliged to reimburse the Service Provider for reasonable costs during the settlement if they exercise their right of termination after performance has commenced following the conclusion of the contract.
7.1.12.
The Service Provider may claim compensation for any diminished value resulting from use exceeding what is necessary to determine the nature, characteristics, and functioning of the product, as well as reasonable costs—if, in the case of a contract for the provision of services, performance was commenced at the Consumer’s express request before the withdrawal period expired and the Consumer terminates the contract.
8. Warranty and Guarantee
8.1. Mandatory Warranty
8.1.1.
The Service Provider is subject to warranty obligations for its products under the Civil Code and Government Decree 151/2003 (IX.22.), meaning that the Service Provider is exempt from liability during the warranty period only if it proves that the defect is attributable to improper use of the product.
8.1.2.
The warranty period begins with the actual performance, that is, the delivery of the product to the Customer, or, if installation is carried out by the Service Provider or its agent, on the day of installation.
Products listed in the Annex of Government Decree 151/2003 (IX.22.) qualify as durable consumer goods.
The warranty period is:
a) two years for products with a sale price of at least 10,000 HUF but not exceeding 250,000 HUF,
b) three years for products with a sale price exceeding 250,000 HUF.
The scope of the decree applies solely to new products sold under a consumer contract concluded in Hungary and listed in the annex of the decree.
No warranty applies to defects arising after the product has been delivered to the Customer, including defects caused by:
• improper installation (except if installation was performed by the Service Provider or its agent, or if improper installation is due to an error in the user manual),
• improper use, failure to follow instructions in the user manual,
• improper storage, improper handling, damage,
• natural disasters or elemental damage.
In the case of a defect covered by the warranty, the Customer:
a) may request repair or replacement, unless fulfilling the chosen remedy is impossible, or—compared to another warranty remedy—would result in disproportionate additional costs for the Service Provider, considering the value of the service in perfect condition, the seriousness of the breach, and the inconvenience caused to the Customer by fulfilling another warranty claim; or
b) may request a proportionate reduction of the price, or withdraw from the contract if the Service Provider has not undertaken repair or replacement, or fails to perform it within an appropriate period, taking into account the product’s characteristics and the intended use expected by the Customer.
cannot fulfil it without disproportionately impairing the Customer’s interests, or if the Customer’s interest in repair or replacement has ceased.
In a contract between a Consumer and a business for the sale of goods (considered movable items), the provision of digital content, or the provision of digital services, the Consumer may not repair the defect themselves nor have it repaired by another party at the expense of the liable party when exercising their warranty rights.
If the product becomes defective and the Customer asserts a replacement claim within three working days from the date of purchase (or installation), the Service Provider is obliged to replace the product, provided that the defect impedes its intended use.
Repair or replacement must be carried out within a reasonable time, taking into account the characteristics of the product and the intended use expected by the Customer, and must be performed in a manner that respects the Customer’s interests.
The Service Provider must strive to complete the repair or replacement within a maximum of fifteen days.
Only new parts may be installed during the repair.
Any period during which the Customer cannot use the product for its intended purpose due to the repair shall not be counted towards the warranty period.
In the event of replacement (or repair) of the product or a part thereof, the warranty period restarts for the replaced (or repaired) product (or product part), as well as for any defect resulting from the repair.
8.1.3.
The costs related to the fulfilment of warranty obligations shall be borne by the Service Provider. The Service Provider shall only be exempt from its warranty obligation if it proves that the cause of the defect occurred after performance.
8.1.4.
The Customer may not enforce warranty (kellékszavatosság) and statutory guarantee (jótállás) claims, or product warranty (termékszavatosság) and statutory guarantee claims simultaneously and in parallel for the same defect.
Notwithstanding these limitations, the rights arising from the statutory guarantee remain available to the Consumer independently of the entitlements specified in points 8.2 and 8.3.
The statutory guarantee does not affect the Customer’s rights arising from law, particularly warranty and product warranty claims or claims for damages.
8.1.5.
If a legal dispute arises between the parties that cannot be resolved amicably, the Customer may initiate proceedings before a Conciliation Board (Békéltető Testület) as indicated in section 11.2.
8.2. Warranty of Conformity (Kellékszavatosság)
8.2.1.
In the event of defective performance by the Service Provider, the Customer may enforce warranty of conformity claims against the Service Provider.
In a consumer contract, the Customer may enforce their warranty claims within a 2-year limitation period from the date of receipt, for defects that already existed at the time of delivery.
After the expiry of the two-year limitation period, the Customer may no longer enforce warranty of conformity rights.
8.2.2.
In contracts not concluded with a Consumer, the entitled party may enforce warranty claims within a 1-year limitation period from the date of receipt.
8.2.3.
The Customer may request repair or replacement, unless the chosen remedy is impossible or would entail disproportionate additional costs for the Service Provider compared to another remedy.
If the Customer does not request or cannot request repair or replacement, they may demand a proportionate reduction of the price, or— as a last resort — withdraw from the contract.
Withdrawal is not permitted in the case of a minor defect.
The Customer may switch from the chosen warranty right to another, but must bear the cost of doing so, unless the switch was justified or was made necessary by the Service Provider.
8.2.4.
The Customer must notify the Service Provider of the defect without delay, but no later than two months from discovering it.
8.2.5.
The Customer may enforce their warranty of conformity claim directly against the Service Provider.
8.2.6.
Within six months from performance, the enforcement of warranty claims has no conditions other than reporting the defect, provided that the Customer proves that the product was purchased from the Service Provider (by presenting the invoice or a copy of the invoice).
The Service Provider shall be exempt from warranty liability only if it rebuts this presumption, meaning that it proves that the defect in the product arose after it was handed over to the Customer. If the Service Provider can prove that the cause of the defect arose due to reasons attributable to the Customer, it is not obliged to accept the Customer’s warranty claim. After six months from performance, it is the Customer who must prove that the defect already existed at the time of performance.
8.2.8.
If the Customer enforces their warranty claim with respect to a part of the product that can be separated—based on the nature of the identified defect—from the rest of the product, the warranty claim shall not be deemed enforced for the other parts of the product.
8.3. Product Warranty
8.3.1.
In the event of a defect in a product (movable item), a Customer qualifying as a consumer may, at their choice, enforce either the warranty of conformity rights set out in section 8.2 or a product warranty claim. However, the Customer may not enforce warranty of conformity and product warranty claims simultaneously and in parallel for the same defect.
If the product warranty claim is successfully enforced, the Customer may assert their warranty of conformity rights against the manufacturer regarding the replaced product or repaired part.
The Customer may exercise the product warranty claim against the manufacturer or distributor of the movable item.
Under the Civil Code, the producer and the distributor of the product qualify as manufacturers.
8.3.2.
Under a product warranty claim, the Customer may request only the repair or replacement of the defective product.
When enforcing a product warranty claim, the Customer must prove the defect of the product.
A product is considered defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not possess the characteristics specified in the description provided by the manufacturer.
8.3.3.
The Customer may enforce their product warranty claim within two years from the date the product was placed on the market by the manufacturer; after this period expires, this right is lost.
The Customer must notify the manufacturer of the defect without delay after discovering it. A notification is deemed to be made without delay if it is communicated within two months of discovering the defect.
The consumer shall be liable for damages resulting from delayed notification.
8.3.4.
The manufacturer or distributor shall be exempt from product warranty liability only if it proves that:
• the product was not manufactured or placed on the market in the course of its business activity, or
• the defect could not have been detected according to the state of scientific and technical knowledge at the time the product was placed on the market, or
• the defect in the product results from the application of a law or a mandatory regulatory requirement.
It is sufficient for the manufacturer or distributor (Service Provider) to prove one ground for exemption.
9. Liability
9.1.
The Service Provider excludes all liability for the behaviour of users of the Website.
The Customer must ensure that, during the use of the Website, they do not infringe — either directly or indirectly — the rights of third parties or any legal regulations.
The Customer is fully and exclusively responsible for their own conduct. In such cases, the Service Provider shall fully cooperate with the competent authorities for the investigation of violations.
9.2.
The service pages may contain links to the websites of other service providers. The Service Provider does not assume liability for the data protection practices or any other activities of such service providers.
9.3.
The Service Provider is entitled, but not obliged, to monitor any content that Customers may make available during the use of the Website.
The Service Provider is also entitled, but not obliged, to look for signs indicating unlawful activity in relation to such published content.
9.4.
The Customer accepts that, due to the global nature of the Internet, they shall act in compliance with the applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the laws of the Customer’s country, the Customer shall bear sole responsibility for such use.
9.5.
The Customer is obliged to notify the Service Provider immediately if they detect any objectionable content. The Service Provider is entitled to delete or modify such information without delay if, acting in good faith, it finds the notification well-founded.
The Service Provider shall not be liable in any way for the matters listed below, provided they occur for reasons beyond its control:
• Any incorrect data sent and/or received over the Internet.
• Any malfunction of the internet network that prevents the uninterrupted operation of the Online Store and purchases.
• Any failure in any receiving device along the communication lines.
10. Copyright
The Website is protected by copyright.
The content displayed on the Website, in whole or in part, may be used beyond personal use only with the prior written consent of the Service Provider, including printing, public disclosure, distribution, reproduction, storage, transfer, or any other use serving public or commercial purposes.
11. Legal Remedies
11.1. Complaint Handling
The Customer may submit consumer complaints regarding the product or the Service Provider’s activities via the following contact details:
Customer Service:
• Central address:
4100 Berettyóújfalu, Dózsa György u. 90.
• Customer service opening hours by telephone:
On working days: 9:00–15:00
• Telephone number:
+36 20 / 436-93-36
• Contact person:
Kitti Bedő
• E-mail:
aqualinetrade.kft@gmail.com
Pursuant to the applicable legislation, the Service Provider shall immediately investigate verbal complaints (in-store) and, where possible, remedy the issue as necessary.
If the complaint cannot be immediately investigated, or the Customer disagrees with the handling of the complaint, the Service Provider shall promptly record the complaint and its position regarding it in a written report, and shall provide a copy to the Customer:
• in the case of a verbal complaint made in person, handed over on the spot;
• in the case of a verbal complaint made by telephone, sent to the Customer no later than together with the substantive written response defined under the provisions relating to written complaints.
The Service Provider is obliged to examine the written complaint within thirty days from its receipt, provide a substantive response, and ensure that the response is delivered to the Customer. If the Service Provider rejects the complaint, it must provide justification for its position in its substantive written reply.
The Service Provider is required to retain the record of the complaint and a copy of the response for five years.
11.2. Other Legal Remedies
The Customer has the following legal remedies available if a consumer dispute between the Service Provider and the Customer is not resolved through negotiations:
• Entry in the Customer Book.
The Customer Book is available at each of the Service Provider’s stores. The Service Provider shall respond in writing to entries made therein within 30 days.
• Filing a complaint with the Consumer Protection Authorities.
If the Customer detects a violation of their consumer rights, they are entitled to submit a complaint to the Consumer Protection Authority competent according to their place of residence. After assessing the complaint, the authority decides on the initiation of a consumer protection procedure.
• Conciliation Board (Békéltető Testület).
For the out-of-court, peaceful resolution of consumer disputes related to the quality or safety of the products, the application of product liability rules, or the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation board competent according to their place of residence or habitual residence, or may contact the conciliation board operating alongside the professional chamber competent at the Service Provider’s registered seat.
For the purposes of the rules on the Conciliation Board, the following entities also qualify as consumers: civil organizations defined in separate legislation, churches, condominiums, housing cooperatives, as well as micro, small, and medium-sized enterprises that purchase, order, receive, use goods, make use of services, or are the addressees of commercial communication or offers related to the goods.
• Online dispute resolution.
In the case of a legal dispute arising from an online sales contract, the Customer may enforce their rights electronically by submitting a complaint through the online platform. To do so, the consumer must register on the online platform available at the following link: (Online dispute resolution platform link), complete the application in full, and submit it electronically to the Conciliation Board via the platform. This enables consumers to enforce their rights easily despite geographical distances.
In Hungary, the Budapest Conciliation Board (BBT) is competent to act in cross-border disputes between consumers and traders related to online sales or service contracts.
Contact details of the Budapest Conciliation Board:
Address:
1016 Budapest, Krisztina krt. 99. III. em. 310.
Mailing address:
1253 Budapest, P.O. Box: 10.
E-mail:
bekelteto.testulet@bkik.hu
Central telephone number:
+36 1 488 2131
Fax:
+36 1 488 2186
• Judicial proceedings.
The Customer is entitled to enforce their claim arising from a consumer dispute before a court within the framework of civil proceedings in accordance with Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.
12. Miscellaneous Provisions
12.1. The provisions set out in these General Terms and Conditions (including the conditions applicable to orders), as well as the prices indicated on the Website, are valid exclusively for purchases made through www.aqualinetrade.hu and for orders placed online.
12.2. The Service Provider is entitled to unilaterally amend the provisions of these General Terms and Conditions at any time; however, such amendments shall not apply to contracts already concluded.
12.3. The use of the Webshop does not entail any particular risk and its security level is adequate; however, we recommend taking the following precautions: install the security updates for your operating system and use antivirus and spyware protection software with an up-to-date database. Purchasing on the Website requires the Customer to be aware of the technical and technological limitations of the Internet, as well as to accept the potential errors inherent in the technology.
Effective date of these General Terms and Conditions: 27 november 2025.